FAQs

 Order & Shipping

How do I place an order?

You can select favorite items, add to cart,
and checkout directly on our website. All steps are simple and secure.

How much is shipping?

We offer free standard shipping on orders
over a certain amount. Exact shipping cost will be shown at checkout based on
your location.

How long will delivery take?

Usually 5–10 working days worldwide. You will receive a tracking number once
shipped.

Is my package discreet?

100% discreet packaging. No logos, no
product description, no sensitive words on the box.

Payment & Security

What payment methods do you accept?

We accept credit card, PayPal, and other
secure local payment methods.

Is my payment information safe?

Yes. All payments are processed via
encrypted SSL security systems. Your data will never be shared.

Product & Quality

Are the products safe?

All products are made of medical grade,
skin friendly materials (silicone, ABS, etc.) and comply with international
safety standards.

Are the toys waterproof?

Most of our toys are IPX7 waterproof.
Please check the product page for details.

How to choose the right product?

You can filter by function, material, or
usage scenario. Contact us if you need personal suggestions.

Use & Care

How to clean the product?

Clean with warm water and mild soap or
special toy cleaner before and after each use.

How to charge the toy?

Each product includes a USB charging cable.Please fully charge before first use.

How to store the product?

Store in a clean, dry, and private place
away from direct sunlight.

Privacy

Will my privacy be protected?

Absolutely. We protect your personal data,
browsing history, and order information strictly in accordance with privacy
policy.

Will anyone know what I ordered?

No. Discreet package and discreet billing.
No one can identify the contents.

After-Sale Service

What if the product is defective?

We offer a warranty for quality-related
issues. Please contact our support with your order number.

Can I return or exchange?

Due to the personal nature of the product,
we only accept returns for unopened items or defective goods.

How to contact customer service?

You can reach us via the online chat or
support email. We reply within 24 hours.